We ship worldwide by DHL. Please allow 3-7 days for delivery depending on your location. Imannoor would like you to be completely satisfied and happy with your purchase. In the event that you are not happy with your order, you have the following options:
Regularly Priced Items If you would like a refund for your regularly priced item, please contact
[email protected] to notify us of your return. Please do not return the item without sending an email first to
[email protected]. Our US Based Return Address: C/O Ercilia Rodriguez 175 West 107 St. Apt 2 New York, NY 10025
For Non-US returns please use: Imannoor Rüzgarlıbahçe Mah, Çam Pınarı Sokak, B Blok, No :1 Kat:2 Beykoz/ İstanbul, Turkey Return requests will be accepted within 7 days upon the customer's receipt of the merchandise. Please note that we cannot refund the shipping costs. This includes the original shipping cost (indicated in your order as “shipping cost”) to send your order to you, as well as the shipping costs for your return.
Defective Merchandise If merchandise is defective, please notify us within 7 days of receipt of the merchandise, and we will replace the defective item. Additional shipping fees will be waived for replacement items on defective merchandise. It is important to note that all merchandise is thoroughly inspected before shipment for any damage. If it appears that merchandise has been tampered with, no replacement or refund will be issued.
Conditions for Returning Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn, unsoiled and in sellable condition. All tags must be in place. Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. Imannoor reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable. You may not cancel the order once the order has shipped. However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting Imannoor at
[email protected] . Imannoor reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges. We’d kindly like to remind that we reserve the right to stop serving anyone who is rude to our team.
Returns Processing: Refunds will be issued within 3 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.
